FACTORS AFFECTING HOUSEHOLDS’ SATISFACTION WITH ELECTRICITY SUPPLY IN NIGERIA
- Bukar Yakaka Maina
- Baba Gana Bukar
- Andrew Bamidele Egbedimame
- ( paper pages. 73 - 84 )
Electricity supply is an important factor in the socioeconomic development of any country. In spite of its importance to the household sector and the economic growth of Nigeria, not much investigation has been done on its service delivery. Thus, this study looks beyond connectivity to the factors affecting households’ satisfaction with electricity supply. The study utilizes GHS data for 2019, which was analysed using a descriptive and logistic regression model. The results show that though 50% of households in Nigeria had access to electricity, only 25% had a prepaid meter. The reliabilityand duration of electricity in a day showed some variability due to variations in the hours of light in different areas in the country. Also, about 25% of households have had an issue with the quality of electricity while it takes days or even up to a week for PHCN staff to respond to health and safety issues. The mean monthly expenditure on electricity bills was N=1,532. With regard to the logistic model, the result revealed that duration and quality of electricity supply were positively related to satisfaction at 1% respectively while on the contrary, reliability, health, safety and affordability were negatively related to satisfaction, but all were significant at 1%. In general, the majority of households in Nigeria (75%) are not satisfied with the services of PHCN. Thus, the study recommends that PHCN should enhance reliability by increasing the duration of electricity supply. Also, it should re-evaluate the monthly bills of households, improve the quality of the electricity it supplies, and reduce the response time relating to health and safety issues.
Bukar Yakaka Maina, Baba Gana Bukar, Andrew Bamidele Egbedimame.
"FACTORS AFFECTING HOUSEHOLDS’ SATISFACTION WITH ELECTRICITY SUPPLY IN NIGERIA"
The Nigerian Journal of Economic and Social Studies,
63 (1): 73 - 84.
I31, R2, Q2